Does an Online Purchase Have to Offer a Refund or Exchange by the Seller?
Full Question:
if a product is advertised and sold by e-commerce (internet) and is very accurately described in the ad, is the seller required to provide a 'satisfaction guaranteed' clause or accept returns for refund because the item was purchased sight unseen?
11/30/2010 |
Category: Warranties |
State: Illinois |
#23736
Answer:
The answer will depend on the seller's stated return policies. The ability to return or exchange an item purchased online will be governed by contract law principles interpreting the policies stated on the website or promotional materials. There is no law generally requiring an Internet seller to offer refunds or exchanges, as is sales are legal on the Internet.
