Who is Responsible if the Retailer Doesn't Register the Warranty of the Product?
Full Question:
Answer:
The answer will depend on the policies of the manufacturer involved. If company policy states that registration is the responsibiliy of the retailer, then there may be a claim for breach of contract or negligence against the retailer for out-of-pocket losses.
For example, the following is one company's warranty policy:
Products sold through online auctions, by unauthorized dealers or discount retailers are not eligible for warranty services from Excalibur . To obtain warranty service an original or copy of the sales receipt from the original authorized retailer is required and a completed warranty registration. THEREFORE, YOU SHOULD RETAIN YOUR SALES SLIP OR INVOICE. Excalibur will not replace missing components from any package purchased through an online auction.
